Due to current market conditions, our inventory is limited and we are not taking new orders. Check back soon for updates!

Return Policy

Except as limited further below or in particular product descriptions, we are able to exchange or provide a store credit if your merchandise is returned unopened in its original condition and received by us within 15 days from the date of purchase. 

 

Please contact us at contactus@simplylovecoffee.com for a return authorization number and to ensure that it is not a final sale item. You must write this number on the outside of the box in order for your return to be accepted. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges for returns over 15 days or final sale products.

 

SimplyLoveCoffee.com asks that merchandise be returned in its original condition meaning that the merchandise is unused and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.

 

Items returned without a return authorization number, past 15 days, or not in original condition will be returned to the customer at the customer's expense.

 

The following items are not returnable/exchangeable under any circumstances: 

  • Final Sale Items
  • Items Beyond 15 Days Ship To Time
  • Perishable Food Items
  • Personalized Items

 

Shipping charges incurred for exchanges will be billed to the customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.

 

Canceled or modified orders must be done as soon as possible. Call or email your request, and we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order; it would then be the customer's responsibility to send the package back to SimplyLoveCoffee.com and the original return / exchange policy will be applied.

 

Exchanged items along with orders that use a store credit are not eligible for free shipping.

 

PLEASE NOTE:

 

  • For espresso machines and burr grinders, returns will be accepted and refunds will be provided only on units deemed defective by the manufacturer’s representative.  To be eligible, the customer must report the defect to SimplyLoveCoffee.com within the first 4 days of the customer’s receipt of the product.  Credits to credit cards on these items can take up to 30 days to process from the time the return is received and processed.

 

  • All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.